When you shop at www.simplegoods.dk , you have a 14-day right of withdrawal .
Of course, you also have a 2-year right to complain in accordance with the applicable sales law.
Have you had the misfortune of receiving a faulty or damaged item? Then you can either get the item exchanged or the money back.
It is of course a requirement that the complaint is justified and that the defect did not arise as a result of incorrect use of the product or other damage-causing behaviour.
If you have a complaint, you must send an email to firstname.lastname@example.org - REMEMBER to include pictures of the product and your order number.
We recommend that you check your order for any errors or omissions as soon as you receive it. Should the package show the slightest signs of damage and the packaging is not intact, you should object to the carrier on the spot.
Should you be unlucky enough that your order is delivered with errors or damage, please fill in the form below or contact us by phone: +45 96 71 21 00 .
The Danish Competition and Consumer Authority
Carl Jacobsens Vej 35
For EU citizens outside the EU, complaints must be sent via the EU Commission's online complaints platform.
In the event of a complaint, our email address must be stated: email@example.com as well as the website on which you purchased the item.